It is highly advisable to create an account with Digitickets at the point of purchase. This will enable you to alter your own tickets should the need arise. You must use a password to create your account and please ensure that you remember what this is incase you need to login to your account again to move your tickets to another day / time.

You can only move tickets between dates of the same booking type. You cannot move tickets to an alternative type of ticket. i.e. another special event or any event outside of what you had already booked.

If you forget your password, this can be reset by clicking onto the main "existing customers" link on our website www.fonmoncastle.com or by clicking the "My Account" link above.

If you do not create an account at the point of purchase, you will be unable to move your tickets to an alternative date / time within the event you have booked.

All sales are final as per our main terms and conditions.

Yes, dogs are very welcome in the outdoor areas of Fonmon Castle, including the grounds and gardens. However, they are not permitted inside the castle (with the exception of assistance dogs). We kindly ask that all dogs are kept on short leads at all times, and some specific activity or event areas may also have restrictions for safety reasons

We have free car parking for both able and disabled drivers.

Indeed, we have a number of picnic areas across the site which you are very welcome to use. However, if you would prefer to purchase food or drinks during your visit, we also have excellent on-site vendors available. 

Yes, we have baby changing tables in our toilets and restrooms.

Yes, we have a 2 dedicated disabled toilets, one located in the food court area and the other located within the toilet block next to the Tippee food area.

We are open from 10am to 4pm on days when we are operating, and we kindly ask that all visitors begin making their way towards the exit in good time for closing, as the site closes promptly at 4pm.

Last entry to the park is at 3pm.

Please be aware that some areas may begin to close from 3pm onwards, depending on visitor numbers at the time.

Although Fonmon Castle will do all within its abilities to make sure that all performers or performances , mentioned within advertising, are present during events, there are of course times where sickness or unforeseen circumstances mean that changes to the programme are unavoidable. Fonmon Castle retains the right to change the programmes and performances without notice to make sure that a full schedule of interaction is available.

We have all our dinosaurs in a natural setting of woodland. They are all within reach and visitors are encouraged to take photos, we would ask that visitors stop children from climbing onto the dinosaurs or from touching them. 

All account holder customers are able to move their tickets.

You must have created an account when purchasing your tickets to be able to move your tickets.

Tickets can only be moved to alternative availability, if availability is not possible due to high sales of an event, the original ticket will remain in place.

All tickets must be moved before the start time of the event.

Advance accounts are not possible - the account is created when you book for the first time.

When it asks "do you want to use a password", it is at this point that your account is created.

Password retrieval is possible if you follow the correct link on the website which is "Existing Customers Login" located on the home page.

If you do wish to change / move your tickets then there is an automatic charge admin fee per booking which must be paid for at the time of the move.

A disabled ticket must be in your basket, when you select the date & time that you wish to attend, another box will appear allowing you to add 1 free carer space per disabled ticket added.

When you arrive, the validity of your free carer pass must be shown. This can be either with a valid Blue Badge, DLA Letter or PIP Letter. No other forms of validation are accepted.

If you fail to bring at least one of these with you upon arrival, you will be charged at the full rate for the carer ticket.

We are doing all we can to reduce queues at peak times but sadly this is sometimes unavoidable.

We recommend to customers who wish to avoid queues at our food outlets, to bring a picnic and enjoy our range of picnic areas located within the site.