Fonmon Castle Ticket Portal

FAQs / Help

Should I Create An Account ?

It is highly advisable to create an account with Digitickets at the point of purchase. This will enable you to alter your own tickets should the need arise. You must use a password to create your account and please ensure that you remember what this is incase you need to login to your account again to move your tickets to another day / time.

You can only move tickets between dates of the same booking type. You cannot move tickets to an alternative type of ticket. i.e. another special event or any event outside of what you had already booked.

If you forget your password, this can be reset by clicking onto the main "existing customers" link on our website or by clicking the "My Account" link above.


What Happens If I Don't Create an Account ?

If you do not create an account at the point of purchase, you will be unable to move your tickets to an alternative date / time within the event you have booked.

All sales are final as per our main terms and conditions.

What happens If I have Covid ?

As Wales is now in Level 0 which is that there are no restrictions in place. If you decide to self-isolate then this is done at your own discretion.

We are unable to refund tickets due to a positive PCR or LFT test as this is inlign with Government Guidelines that you do not legally have to self-isolate.

Can we bring dogs ?

Sadly we do not allow dogs unless they are guide dogs or certified assistance dog (proof must be provided).

Fonmon Castle and Medieval Grange are working farmlands and therefore we have very strict animal restrictions.

Is there car parking ?

We have free car parking for both able and disabled drivers.

Can we bring our own food ?

Indeed, we have many picnic areas on our site which we would welcome you to use, however, should you wish to purchase food or drink we have an excellent themed food court area on site provided by a dedicated team of caterers. 

Are there baby changing areas ?

Yes, we have baby changing tables in our toilets and restrooms.

Are there disabled toilets ?

Yes, we have a 2 dedicated disabled toilets, one located in the food court area and the other located within the toilet block next to the Tippee food area.

When do you open and close ?

We are open 10am to 5pm on days when we are open. We hope you have a wonderful Dino time and please feel free to engage with our dino experts and medieval staff to get the full experience. The castle gates are locked at 5.30 pm sharp

Last entry to the park is at 3pm.

Please be advised that the medieval farm begins its animal duties at 4pm, visitors will not be able to gain access to the farmyard animals after this point. 

Are there any Covid restrictions ?

Please check for updates at our webpage and via our Facebook page :

Can we wash our hands at the Grange after we meet the animals ?

Indeed, we have several purpose-built wash centres on-site.

What Happens When Event Performances / Performers Change ?

Although Fonmon Castle will do all within its abilities to make sure that all performers or performances , mentioned within advertising, are present during events, there are of course times where sickness or unforeseen circumstances mean that changes to the programme are unavoidable. Fonmon Castle retains the right to change the programmes and performances without notice to make sure that a full schedule of interaction is available.

How close can we get to the dinosaurs ?

We have all our dinosaurs in a natural setting of woodland. They are all within reach and visitors are encouraged to take photos, we would ask that visitors stop children from climbing onto the dinosaurs or from touching them. 

Can we cancel or move our booking after purchase ?

All account holder customers are able to move their tickets.

You must have created an account when purchasing your tickets to be able to move your tickets.

Tickets can only be moved to alternative availability, if availability is not possible due to high sales of an event, the original ticket will remain in place.

All tickets must be moved before the start time of the event.

Advance accounts are not possible - the account is created when you book for the first time.

When it asks "do you want to use a password", it is at this point that your account is created.

Password retrieval is possible if you follow the correct link on the website which is "Existing Customers Login" located on the home page.

If you do wish to change / move your tickets then there is an automatic charge admin fee per booking which must be paid for at the time of the move.

How do we get a free carer space ?

A disabled ticket must be in your basket, when you select the date & time that you wish to attend, another box will appear allowing you to add 1 free carer space per disabled ticket added.

When you arrive, the validity of your free carer pass must be shown. This can be either with a valid Blue Badge, DLA Letter or PIP Letter. No other forms of validation are accepted.

If you fail to bring at least one of these with you upon arrival, you will be charged at the full rate for the carer ticket.

Queuing at peak times

We are doing all we can to reduce queues at peak times but sadly this is sometimes unavoidable.

We recommend to customers who wish to avoid queues at our food outlets, to bring a picnic and enjoy our range of picnic areas located within the site.