Privacy Policy

Fonmon Castle Privacy Policy

Fonmon Castle Ltd. Privacy Policy

This Policy explains when and why we collect Personal Data about the people who visit Fonmon Castle and our website or other platforms such as, mobile applications, email, text messages, and social media accounts (“Platforms”), how we use such data, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. We will notify you of any material changes on how we use your Personal Data prior to implementing them. Notification of any such material change will be made by email or prominent notice on our website. By using our Platforms, you’re agreeing to be bound by this Policy.

Who are we?

We are Fonmon Castle Ltd. (fonmoncastle.com, we or us) a privately owned company, owned by Nigel Ford and Rebecca Harris. We are committed to protecting and respecting your privacy. Fonmon Castle Ltd. is the ‘data controller’ of your personal data and is subject to the Data Protection Act 1998 (“DPA”) (and, when it takes effect on 25 May 2018, the General Data Protection Regulation (the “GDPR”)).

If you would like any more information or you have any comments about our Policy, please either write to us at Data Protection Representative, Fonmon Castle, Fonmon Barry, Vale of Glamorgan CF62 3ZN, or email info@fonmoncastle.com

How we collect your information

We may collect your personal information in a few limited ways, namely:

Directly from you, when you telephone us requesting information, when you make enquiries on our website or by email, or when you interact with us during your time as a visitor in various other ways (for example, where you attend a tour or an event organised by us).
On occasions where we receive information about you from a wedding listing website e.g. where a third party passes on your details to us in connection with a request for further information you have raised when visiting that third party’s website

How and why do we use your personal data?

Here’s how we may use your personal data and why:

To process any requests that you make by using our website, on the phone or on site. If we don’t collect your personal data during enquiries, we may not be able to give you the full information about what is on offer e.g. Your details may need to be passed to a third party to supply or deliver a or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, extra charges and so on.
To respond to your queries, requests and any complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this because of our legitimate business interests. This also helps to protect our customers from fraud.
With your consent, we may use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone about relevant products and services including tailored special offers, promotions, events, competitions and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time by contacting us.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this privacy policy, and legally required information relating to your purchases. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To administer any of our prize draws or competitions that you enter, based on your consent given at the time of entering.
To comply with our contractual or legal obligations to share data with law enforcement.

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your personal data is password-protected.

We regularly monitor our system for possible vulnerabilities and attacks.

How long we will keep your personal data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

An example of a customer data retention period is when you make a purchase from us. When you make a purchase, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties e.g. our approved caterers, marquee suppliers and insurers, but only in order to respond to your enquiry, or to fulfil your business.

In the event of a sale of our business, or a reorganisation of our business, or as otherwise required by law or applicable regulator, we may transfer Personal Data to third parties (as part of the information generally contained in business) but such transferred data would be subject to this Policy and will not be transferred unless the recipient can commit to keep your Personal Data secure and in accordance with applicable privacy laws.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted stored anonymously

Sharing your data with third parties for their own purposes. We will only do this in very specific circumstances, for example:

For fraud management, we may share information about fraudulent or potentially fraudulent activity on our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government bodies, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis, and take the privacy of our customers into consideration.

What are your rights over your personal data?

An overview of your different rights

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete. Eg. when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a Friends membership).
That we stop using your personal data for direct marketing (through either specific, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that the Fonmon Castle Ltd. holds at any time, and to have that information corrected if it is inaccurate. To ask for your information or to request any amendments to it, please contact the Data Protection Representative, Fonmon Castle, Fonmon Barry, Vale of Glamorgan CF62 3ZN, or email info@fonmoncastle.com

If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data because of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link in any email communication that we send you.
Email info@fonmoncastle.com with your request
Write to the Data Protection Representative, Fonmon Castle, Fonmon Barry, Vale of Glamorgan CF62 3ZN, or email info@fonmoncastle.com

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Contacting the regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

If you live outside the UK

For all non-UK customers

By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

Sometimes we’ll need to transfer your personal data between countries to enable us to supply the services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK, or elsewhere.

By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.

This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK, or elsewhere.

We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this privacy policy. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.

Any questions

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, please contact us:

Email us at info@f onmoncastle.com

Or write to us at Data Protection Representative, Fonmon Castle, Fonmon Barry, Vale of Glamorgan CF62 3ZN, or email info@fonmoncastle.com
This policy was last updated on 10/11/2021

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Fonmon Castle. References to "our Website" or "the Website" are to fonmoncastle.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Fonmon Castle
Fonmon Castle, Fonmon, Barry Vale of Glamorgan
CF62 3ZN

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Fonmon Castle Ticket Portal